π Problem Statement
There is no way for admins to impersonate a customer login via the Core API. When troubleshooting customer-specific issues, support teams must ask the customer for screenshots or attempt to recreate their account state, which slows issue resolution and creates a poor support experience.
π‘ User Story
As a Pelcro admin, I want to impersonate a customer's login session via the Core API, so that I can see exactly what the customer sees and troubleshoot issues quickly without requiring their credentials or step-by-step screenshots.
π― Definition of Done (DoD)
A feature is done when:
βοΈ Given an admin with impersonation permissions, when they call the impersonation API endpoint with a customer ID, then a session token is returned that provides the same view and access as the target customer β and all impersonated actions are logged for audit purposes.
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Backlog
Pelcro Product
Product Board
9 months ago

Manish Patel
Get notified by email when there are changes.
Backlog
Pelcro Product
Product Board
9 months ago

Manish Patel
Get notified by email when there are changes.