Ability to impersonate a Customer Login using the OpenAPI

πŸ” Problem Statement

There is no way for admins to impersonate a customer login via the Core API. When troubleshooting customer-specific issues, support teams must ask the customer for screenshots or attempt to recreate their account state, which slows issue resolution and creates a poor support experience.


πŸ’‘ User Story

As a Pelcro admin, I want to impersonate a customer's login session via the Core API, so that I can see exactly what the customer sees and troubleshoot issues quickly without requiring their credentials or step-by-step screenshots.


🎯 Definition of Done (DoD)

A feature is done when:

βœ”οΈ Given an admin with impersonation permissions, when they call the impersonation API endpoint with a customer ID, then a session token is returned that provides the same view and access as the target customer β€” and all impersonated actions are logged for audit purposes.

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Upvoters
Status

Backlog

Board
πŸ’‘

Pelcro Product

Tags

Product Board

Date

9 months ago

Author

Manish Patel

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