Ability to send invoices to billing email

Problem Statement

Currently, the platform sends invoices and billing-related emails to the customer’s primary email address by default. However, many businesses need invoices to be directed to a dedicated billing email (e.g., finance, accounts payable), rather than the default customer email. Without this, invoices may not reach the right party, causing delays or confusion.

User Story

As a Pelcro admin, I want the ability to set a billing email on a customer record, so that all billing-related communications (invoices, payment failures, etc.) are routed to the correct recipient.

Definition of Done (DoD)

• Extend the customer object to include a billing_email field.

• All ESPs triggering billing-related webhooks must use billing_email if available, otherwise default to customer email:

  1. invoice.created

  2. invoice.payment_action_required

  3. invoice.payment_failed

  4. invoice.payment_succeeded

  5. invoice.upcoming

  6. invoice.updated

  7. charge.failed

  8. charge.refunded

  9. charge.succeeded

• All ESPs triggering non-billing webhooks continue to use the customer’s primary email.

• Expose billing_email in all webhooks where customer data is available.