Add “Gift Message” to Fulfillment Export
Problem Statement
When a customer purchases a gift subscription, they can enter a gift message for the recipient. Fulfillment teams need these messages to include them in shipments.
Currently, the Fulfillment Export does not contain the gift_message, requiring staff to manually open individual gift orders to retrieve the note. This slows fulfillment and increases the chance of missing a message.
User Story
As a fulfillment or operations team member
I want the gift message to be included in the Fulfillment Export
So that I can easily print or include the note during the shipment process without manual lookup.
Definition of Done (DoD)
Scope
Add a new column to the Fulfillment Export named
gift_message.Column displays the message entered by the purchaser when creating a gift subscription.
If the subscription is not a gift or no message was entered, the column appears but remains blank.
Change applies to the Fulfillment Export generated through the Pelcro dashboard.
Acceptance Criteria
Export Structure
Fulfillment Export CSV includes a new column titled
gift_message.
Correct Data Display
For gift subscriptions, the exact gift message recorded during purchase is shown in the export.
Non-Gift Entries
Column displays empty values where no gift message exists.
No Impact to Other Exports
Only the Fulfillment Export is modified.
Testing Requirements
QA confirms that:
The column exists.
Messages populate correctly for multiple test gift subscriptions.
Formatting of CSV remains unchanged aside from the new column.
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Comments3
Rana Haleem
Dec 22, 2025
@Sarah Graham - This is now live — please check and let us know!
Michael Ghattas
Dec 3, 2025
Thanks for the feedback Sarah. This should be a small change. Which export are you referring to? The fulfillment export?
Sarah Graham
Dec 3, 2025
Thank you for the quick response! Yes, the fulfillment export. Let me know if you have any other questions in regards to this request!