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Add “Gift Message” to Fulfillment Export

Problem Statement

When a customer purchases a gift subscription, they can enter a gift message for the recipient. Fulfillment teams need these messages to include them in shipments.
Currently, the Fulfillment Export does not contain the gift_message, requiring staff to manually open individual gift orders to retrieve the note. This slows fulfillment and increases the chance of missing a message.


User Story

As a fulfillment or operations team member
I want the gift message to be included in the Fulfillment Export
So that I can easily print or include the note during the shipment process without manual lookup.


Definition of Done (DoD)

Scope

  • Add a new column to the Fulfillment Export named gift_message.

  • Column displays the message entered by the purchaser when creating a gift subscription.

  • If the subscription is not a gift or no message was entered, the column appears but remains blank.

  • Change applies to the Fulfillment Export generated through the Pelcro dashboard.

Acceptance Criteria

  1. Export Structure

    • Fulfillment Export CSV includes a new column titled gift_message.

  2. Correct Data Display

    • For gift subscriptions, the exact gift message recorded during purchase is shown in the export.

  3. Non-Gift Entries

    • Column displays empty values where no gift message exists.

  4. No Impact to Other Exports

    • Only the Fulfillment Export is modified.

  5. Testing Requirements

    • QA confirms that:

      • The column exists.

      • Messages populate correctly for multiple test gift subscriptions.

      • Formatting of CSV remains unchanged aside from the new column.

Status: Available3 comments

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Comments3

  • Rana Haleem

    Team•

    Dec 22, 2025

    @Sarah Graham - This is now live — please check and let us know!

  • Michael Ghattas

    Team•

    Dec 3, 2025

    Thanks for the feedback Sarah. This should be a small change. Which export are you referring to? The fulfillment export?

    • Sarah Graham

      •

      Dec 3, 2025

      Thank you for the quick response! Yes, the fulfillment export. Let me know if you have any other questions in regards to this request!