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Allow Existing Pending Users to Be Set to Active During Corporate License Reinstatement

Problem:
Corporate support team noticed that when you edit a user record in Pelcro, it tells you if their account is Pending or Active and it gives you the option of editing a Pending account to Active. Does that mean if we do this they don't have to activate their account and they will have full premium access? That would be very helpful fix when it comes to re-onboarding members who had a prior expired license after they reinstate their license.

The changing a user from Pending to Active is only available when adding a new user a membership list, so this won't really solve our problem. We want those users to create a password with the activation email. Ideally we need to be able to change an existing pending user to active when reinstating an expired license after the company signs up again, Right now we have to tell users to log out and in again that had prior active usage to regain access. I guess if they were pending they would still need to activate their account one way or another to gain access. It would be nice if we can make them active again for existing users that were on the prior license that renewed after expiration date. This is a known issue that has yet to be resolved I believe.

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  • Manish Patel

    •

    Jul 14

    @Nikisha Bolloju there is a way to handle this already and both the Finance team and Customer Service teams are familiar with this process. Happy to take this offline.

    Thanks

    Manish