Allow Orders to Be Canceled and Refunded Before Being Marked as Paid

Problem Statement

Currently, orders must be marked as paid before they can be returned or refunded. Marking an order as paid automatically triggers downstream processing, including sending the order to the warehouse fulfillment system.

This creates an operational issue when a client needs to cancel and refund an order before fulfillment.

Current Behavior

• Order must be marked as paid to enable refund/return actions

• Marking as paid:

  • Triggers order processing

  • Sends the order to the warehouse

  • Causes the order to appear in fulfillment lists

• Clients must then:

  • Contact the warehouse manually

  • Ask them not to fulfill the order

Expected Behavior

• Orders can be:

  • Refunded without being marked as paid

• Canceled orders should:

  • Not be sent to the warehouse

  • Not appear in fulfillment lists