Disputes Management

🔍 Problem Statement

Pelcro does not provide a centralised view of payment disputes (chargebacks). Admins must monitor disputes through individual payment gateway dashboards, which fragments the workflow and delays response times — risking increased chargeback losses.

💡 User Story

As a Pelcro admin, I want a Disputes Management section in the Pelcro dashboard, so that I can view, track, and respond to chargebacks from a single place without switching to gateway-specific portals.

🎯 Definition of Done (DoD)

A feature is done when:

✔️ Given a dispute filed against a payment, when the admin opens the Disputes section, then they see the dispute details (amount, reason, deadline), can upload evidence, and track resolution status — all within the Pelcro dashboard.