π Problem Statement
Pelcro currently does not allow subscription plan changes when either the current or target plan includes shipments. When a subscriber wants to upgrade, downgrade, or switch between shipment-based plans, customer service must manually cancel the existing subscription and create a new one β increasing operational overhead and preventing self-service for subscribers.
π‘ User Story
As a Pelcro admin, I want the platform and UI to support plan changes for shipment-based subscriptions, so that customer service teams and subscribers can switch plans without manual cancellation and re-creation.
π― Definition of Done (DoD)
A feature is done when:
βοΈ Given a subscriber on a shipment-based plan, when a plan change is initiated via the Pelcro admin UI or by the subscriber directly, then the change is processed successfully β applying existing plan-change rules (billing alignment, proration) β without requiring customer service to manually cancel and recreate the subscription.
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Backlog
Pelcro Product
9 months ago

Rana Haleem
Get notified by email when there are changes.
Backlog
Pelcro Product
9 months ago

Rana Haleem
Get notified by email when there are changes.