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Export Customer Tickets from Platform and via API

🔍 Problem Statement
As an admin, I experience customer Tickets being viewable in the platform but not exportable, which prevents analytics on contact frequency, issue types, and customer health trends.

💡 User Story
As an admin, I want to export all customer tickets to CSV from the platform and via the API, so that I can analyze contact patterns and track customer health over time.

🎯 Definition of Done
- Given the Tickets section, when the admin exports, then a CSV is generated with all ticket fields (date, reason, notes, customer ID, status).
- Given the API, when calling GET /v2/tickets/export, then all tickets are returned paginated.
- This change impacts the UI (Tickets export button) and API (new tickets export endpoint).
- Limitations: attachments excluded from v1.


What would you like to be able to do? (One idea per form): Enable the ability to Export customer "Tickets" both from the Platform and via the Exports API How would that help you?: Currently we can create tickets on behalf of a customer. We would like to run some analytics on the number of times a customer had contacted us (Billing Problem or any other problem) or we contacted the customer (e.g. Outstanding AR/Invoice). Similarly, it would help us do analysis on the most common reasons customers contact us which would allow us to take proactive actions or improve UI/UX or FAQ's as the reasons may dictate. How important is this to you?: Important Email address: mpatel@crain.com ——————————————— This task was submitted through Suggest an idea https://form.asana.com/?k=qsv6hMm2wL8SXD_R-h-N9Q&d=742417627358732
Status: In Planning

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