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Missing Visibility Into Subscription Delivery Address

🔍 Problem Statement
As a subscriber or admin, I experience Pelcro not clearly indicating which saved address is linked to an active subscription, which causes customers to update the wrong address and results in missed deliveries.

💡 User Story
As an admin, I want the subscription detail view to clearly show the delivery address associated with that subscription, so that I can quickly verify and correct the delivery address without confusion.

🎯 Definition of Done
- Given a subscription with a linked delivery address, when viewing subscription detail, then the address is clearly labeled "Delivery Address" and distinguishable from other saved addresses.
- This change impacts the UI (subscription detail view) and API (subscription response — include linked address ID and label).
- Limitations: applies to physical delivery subscriptions only.


Problem Statement When a customer has multiple addresses saved in their account, Pelcro does not show which address is linked to their active subscription(s) . Customers frequently update the wrong address, assuming it is their subscription delivery address. Pelcro does not sync these changes to the subscription, resulting in missed deliveries . This has already caused a customer to miss a fulfillment cycle. User Story As an admin, I want to easily see the active address linked to each customer’s active subscription so I can ensure updates are applied correctly and prevent missed or incorrect shipments.
Status: Available2 comments

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Comments2

  • Zamir

    •

    Apr 27

    Hi Rana, I believe i can see this within the backend as an admin of the platform. the other area that i think is important is offering customers on the frontend better visibility. Is this possible?

  • Rana Haleem

    Team•

    Apr 27

    This is now available under the subscription details view, after upgrading its UI.