Customer Balance Summary Report
Problem Statement
Currently, Pelcro users cannot view a consolidated summary of all customer ending balances. This limits visibility into outstanding amounts and requires manual exports or database queries. A dedicated report is needed under the Accounting tab to improve transparency, efficiency, and decision-making.
User Story
👤 User Story
As an accounting/finance user
I want to get a “Customer Balance Summary Report” under the Accounting tab
So that I can quickly see all customers’ ending balances in one place without exporting data manually.
🎯 Definition of Done (DoD)
A feature is considered done when:
A new page labeled “Reports” is available under the Accounting tab, using the new UI template.
The page includes a Customer Balance Summary Report which should have all the following attributes:
Customer ID
Currency
Ending Balance
Customer Email
Plan ID
Product ID
Subscription Plan Amount
Subscription Product Name
Subscription Plan Nickname
Outstanding Invoices Count
Default Payment Method
Customer Created Date
Expiry Date of Last Active Subscription
End Date of Expired Subscriptions
Has Active Subscription
Number of Active Subscriptions
Last Active or Current Subscription ID
The export will be sorted in descending order so finance teams see the highest outstanding balances first.
The UI follows the new template design system (consistent typography, layout, components).
The feature is tested across major browsers and devices to ensure responsiveness and usability.
Documentation is updated to explain where the report is located and how to use it.
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Comments4
Michael Ghattas
Sep 25, 2025
Can we please answer the following questions:
What columns will be available in the export?
Will it be sorted by customer balance amount?
Michael Ghattas
Sep 24, 2025
@Manish Patel - hey manish, I merged your post here as we are actively looking into this problem.
Manish Patel
Sep 24, 2025
•Merged request
•1 vote
Improve Customer Balances Report
🔍 Problem Statement
The Customer Balances report lacks detail — it does not break down the balance by type (credits, adjustments, refunds) or show the history of balance changes. Finance teams cannot audit why a customer has a specific balance without investigating individual transactions.
💡 User Story
As a finance team member, I want an improved Customer Balances report with balance breakdown by type and change history, so that I can audit balances without investigating individual transactions.
🎯 Definition of Done (DoD)
A feature is done when:
✔️ Given the Customer Balances report, when a finance user views or exports it, then each customer's balance is broken down by type (credits, adjustments, refunds) and includes a history of balance changes.
Michael Ghattas
Sep 23, 2025
- Create a feature that allows the export of customer balance per customer - should this export be part of the accouting dashboard export or elsewhere?