Allow Deletion of Payment Method When Auto-Renewal Is Disabled
🔍 Problem Statement
Subscribers cannot delete their saved payment method when auto-renewal is disabled. Since there is no upcoming charge, the card should be removable — but Pelcro still blocks deletion, forcing unnecessary support requests.
💡 User Story
As a subscriber, I want to delete my saved payment method when auto-renewal is off, so that my card data is removed when there are no upcoming charges.
🎯 Definition of Done (DoD)
A feature is done when:
✔️ Given a subscription with auto-renewal disabled, when the subscriber or admin requests deletion of the saved payment method, then the card is removed successfully.
This request was merged into another request
Comments1
An Anonymous User
Jul 7
•Merged request
•1 vote
[Merged] ACH payment method admin removal even it only saved payment method
[Merged into Allow Payment Method Deletion When Currently Blocked (manual-renewal & only-method-on-file)]
🔍 Problem Statement
Admins cannot remove a saved ACH payment method from a customer account if it is the only payment method on file. This mirrors the same limitation as credit cards and prevents admins from honoring customer requests to remove their banking information.
💡 User Story
As a Pelcro admin, I want to remove a saved ACH payment method even if it is the only one on the account, so that I can fulfill customer data-removal requests without workarounds.
🎯 Definition of Done (DoD)
A feature is done when:
✔️ Given a customer account with a single saved ACH payment method, when an admin deletes it, then the payment method is removed and any linked subscriptions are transitioned to manual/invoice billing.